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Shipping & Returns

Shipping

Whiteridge ships with all major couriers. If you would like to ship on your courier account please do not hesitate to contact us.

SPEED SAMPLE PROGRAM

1. Pick your product(s)  - max. 5 products
2. Indicate the “SPEED SAMPLE” option for delivery - please mark clearly on your PO
3. We will AIR freight it to you NEXT DAY! - Major cities will be next day, some outlying cities will be 2 days, FOB Edmonton, AB.

Shipping Cost is $10.00 for the 1st item
Each additional item is $5.00 each to a maximum of 5 pcs.
Example:  If you want 3 samples, it will cost $10.00 for the first piece and $5.00 for each additional piece
for a total of $20.00 for freight.

The following items that are not available for this program:  188, 192, 401, 402, 403, 412, 511, 512, 513, 527, 528, 529, 535, 540 and all Kuma Outdoor Gear products.

Please note that this program is for samples only, not regular orders.

If you would like to use the “Speed Sample” option you must clearly indicate this on your PO otherwise the order will be treated as a regular order and leave by ground.

Available in Canada only.

Applicable taxes extra.

Speed Sample Program Details - .PDF  - English

Speed Sample Program Details - .PDF  - French

Returns

RETURN POLICY: All returns require a return authorization (RA) number issued by our Customer Service Representatives. A claim for the RA# must be made within 30 days from date of invoice. A 15% restocking charge will apply to all returns and refused goods.

All returns must have transportation charges pre-paid. RA#'s must be clearly written on the outside of the box in large print.

In order to be credited, a copy of the invoice and packing slip must be enclosed with reason for return. NO RETURNS WILL BE ACCEPTED WITHOUT A VALID RA#.

All goods must be folded and returned in it’s ORIGINAL PACKAGING. If not, a 50% restocking fee will be applied.

Once an RA# is issued you have 30 days from date of issue to return product. After 30 days, shipment will be refused and returned on your shipping account.

Absolutely no returns on printed, washed or decorated merchandise.

We recommend that all garments must be inspected before decorating.

Sample kits, promotional and discontinued items are non-returnable.

Claims for receipt of defective merchandise must be reported within 30 days of invoicing and will be inspected for misuse and handled.

Inadvertent shipping of wrong size, colour or style will be accepted for exchange provided they are in original packaging and have not been soiled, damaged or altered in any way.
 

 To Receive an RA#:

1.  Please fax or e-mail a copy of your invoice from which the items you are returning to:
         TF FAX:   866-463-4401
               FAX:  780-463-4401
          E-mail: info@whiteridgeinc.com

2.  Please indicate which items you are returning.  (color, quantity, style #, etc...)

3.  Please indicate the reason for your return.  Please specifiy for each item if there is a different reason.